OTC FAQ

Welcome to OTC Sports! Here are answers to some frequently asked questions to help you navigate our processes smoothly.


Q: I did not receive an email to approve my child's roster. How do I approve them?

  1. Visit offthecrosssports.com.
  2. Create a login using the same email address your team admin used for your player.
  3. Login.
  4. Click on 'Profile' in the website header.
  5. Click 'Approve' next to your player's name.
  6. Complete the roster approval process.


Q: How do I submit a schedule request?

  • Note: Schedule requests are only accepted through the website, and none are taken after the Sunday before the event's start.
  1. Login.
  2. Click on the event title.
  3. From the event menu, select 'Schedule Request' and submit.
  4. Requests are granted on a first-come, first-served basis.
  5. Requests are primarily for teams needing specific times to field 9 players.
  6. Submitting a request voids matchups, and you'll play against teams with similar requests.
  7. Any requests texted, emailed, or submitted in any way other than through the Schedule Request tab on the event page will not be accepted.
  8. If the Schedule Request tab is not showing, scheduling has started and requests are no longer accepted.
  9. Note: This is a request, not a guarantee.


Q: How do I get on the Waiting List?

  • Register for an event as usual, and the site will guide you to the waiting list. Spots are offered on a first-come, first-served basis.


Q: Do I need Team Insurance for my team to play?

  • All teams must upload their Insurance Policy in their Team Dugout before playing OTC Sports.


  1. Login to your Team Dugout.
  2. Click 'Insurance' in your profile.
  3. Upload your policy.
  4. Tip: Teams needing insurance can find competitive rates by selecting 'Insurance' in the menu.


Q: Why are some players on my roster in my Team Dugout showing as pending?

  • Players marked as 'PENDING' are awaiting parental waiver approval. Once signed, they change to 'APPROVED.' Only approved players appear on the official roster.


Q: How do we know all event details when playing with OTC?

  • Post bracket publication (no later than 5 pm on Wednesdays), an Event Email will detail everything. The Team Admin email receives it. If missed, contact us.


Q: Why on some roster ages do I see a player's age listed as older than the rest of the players?

  • These players are Grade-Based. For full clarity, check the rules section and view article #3.


Q: How do I remove my team from a scheduled event?

  • Email us, and we will remove you. otcsportsceo@gmail.com